As a generalist, support the full stack of Public Cloud, Private Cloud, and hosted web-based applications.
Assist with the operations and stability of the environments in accordance with established procedures and best practices, while contributing to continuous improvement within those processes and procedures.
Drive incidents to resolution during scheduled upgrade activities, on-call rotations, and operational tasks.
Implement, monitor, refresh, and perform tasks on select/key Platform solutions.
Lead solution deployments, promotions, patches, and upgrades across environments.
Set up monitoring and alerting, investigate incidents, and drive resolution through structured runbooks and post-mortem practices.
Perform post-upgrade regression testing, performance validation, and sizing.
Provide L2 & L3 support for solution-related OEM components.

Ambitious and self-driven individual with proven experience working with platform, SaaS, and component solutions.
Experience deploying and troubleshooting Java-based multi-tier application systems.
Knowledge of web technologies, multi-tier application services, and networking fundamentals (DNS, load balancing, TLS).
Strong Linux proficiency and comfort working in command-line environments.
Experience with container orchestration (Kubernetes, Docker) and related tooling.
Experience with AWS core services (EC2, S3, Athena) and basic knowledge of managed Kubernetes offerings for cluster support and operations.
Familiarity with message brokers or event streaming platforms (e.g., Kafka).
Familiarity with observability tools such as Splunk, Grafana, or ELK/OpenSearch.
Working knowledge of relational database systems.
Familiarity with ITIL standards and practices.
ServiceNow experience is a plus.

An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Senior Java Solution Support Engineer

Key skills