Help customers overcome HR technology challenges and drive high levels of customer satisfaction
Confidently provide excellent customer service and engage customers to understand business requirements
Share experience with industry practices and adapt independently in challenging situations
Develop and demonstrate system configuration solutions, articulating product capabilities and risks of design decisions
Support multiple customers concurrently on short duration projects
Enjoy helping customers be more self-sufficient, stabilize and optimize Workday applications
Communicate effectively with customers and provide guidance through Ask-an-Expert requests
Conduct research to understand customer questions and provide configuration guidance
Facilitate workshops for feature adoption and conduct health checks for tenant reviews
Deliver additional consulting services such as webinars and tenant reviews to accelerate feature adoption.

5+ years of Human Capital Management software and consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience
5+ years of experience with Workday PEX (People Experience including Help and Journeys)
3+ years of Workday Consulting experience or experience as a Workday SME
Experience with Talent, and Recruiting
Demonstrates a solid grasp of HR related systems and processes
Able to gain a detailed understanding of Workday concepts and new feature releases in Core HCM
Certified or ability to certify in Workday HCM Products and to effectively deploy the solutions
Experience with influencing, interacting, and collaborating with senior leaders, internally and externally
Capable of leading and influencing design meetings toward an effective and collaborative outcome
Excellent verbal and written communication skills
Experience with global implementations is preferred
The ability to work on multiple engagements simultaneously
Strong critical thinking skills to understand complex, technical process issues
Bachelor’s degree or related experience required
Ability to travel up to 10%.

Senior Functional Consultant – PEX, Talent and Recruiting, Workday Success Plans

Key skills