In our service team you are not a ticket processor but a technical consultant for our clients. Your focus: technical analysis, stable system landscapes and clear solutions.
Responsibility: As the central point of contact you handle cases submitted via ServiceNow and ensure rapid problem resolution through an analytical approach.
Fault analysis: Through precise diagnostics you resolve issues ranging from server installations and maintenance to database and server configurations as well as network infrastructures.
Monitoring: In defined monitoring shifts you monitor customer systems in real time and proactively respond using the traffic-light (RAG) system.
Consulting: In collaboration with customers' technical contacts you provide specialist consulting via phone, e-mail or Teams.
Continuous improvement: By continuously analyzing cases you further develop internal processes and technical standards.

Completed vocational training in an IT field or a degree in IT; career changers with appropriate technical knowledge are also welcome
Solid technical understanding and fundamental IT knowledge
Basic knowledge of Windows operating systems and servers; experience with ticketing systems
Analytical working style, strong self-organization, and excellent communication skills
Very good German language skills and good English skills for communication in an international environment

Flexible working-time models, home office, workation, time-credit account (e.g. for a sabbatical)
Support for personal and professional development, international career opportunities, cross-group career paths, diverse training offerings, and development reviews
Open communication, first-name culture, team spirit, respect, appreciation, and joint team and company events
Onboarding concept, Employee Assistance Program, JobRad (company bike leasing), employee offers, and occupational pension scheme

Technical Consultant

Key skills