Perform troubleshooting and resolve issues for core systems, internal developments, and vendor integrations
Assist in designing, testing, and documenting configuration solutions and evaluating departmental workflows for better efficiency
Participate in the full software lifecycle, from defining project scope and gathering requirements to implementing tactical plan projects
Help interpret policy changes from DHCS, DMHC, and CMS to ensure our systems remain compliant
Generate operational and system reports to keep leadership informed on system health and performance
Act as a technical resource for staff, developing training materials and facilitating sessions to ensure the team is proficient in our core systems

Bachelor’s degree in Business, IT, Health Care, or a related field
3–5 years of hands-on experience with the Jiva Care Management platform
A minimum of 3 years of product configuration or business systems analysis experience within a managed health care environment
Proficiency in SharePoint, MS Office (Excel, Visio, etc.)
Familiarity with Medicaid/Medicare, national diagnostic coding, and regulatory policies
Some knowledge of Agile/Scrum environments and Application Lifecycle Management methodologies

Application Analyst II

Key skills