About this role

The International Operations Specialist is responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers.
Deliver high quality service, through effective case management, bringing swift and accurate resolution to situations presented.
Execute cases with high standard customer service and working collaboratively between operations, medical and security specialists.
Provide operations and logistics expertise in the understanding and fulfilment of requests for assistance from our clients and subscribers.
Demonstrate a professional, positive and caring attitude when servicing clients and subscribers with the objective of exceeding expectations.
Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.

Typically, at least 1 – 2 years of experience in logistics/coordination and customer service is required.
Experience working in logistics, travel and/or healthcare sector is desirable.
Experience in phone-based or call center environment is desirable.
Experience of working in a fast-paced, demanding environment.
Excellent written and spoken English language.
Additional language skills, particularly Arabic or Turkish, are desirable.

International Operations Specialist – Level 1

Key skills