Oversee client campaigns
Coach and develop team leaders
Monitor performance and collaborate with cross-functional teams to ensure KPIs and SLAs are consistently achieved
Identify opportunities for growth, innovation, and operational excellence
Ensure compliance with client protocols, industry regulations, internal policies, and PCI requirements
Partner with IT and Product teams to optimize CRM, ticketing, QA, and e-commerce platforms

3–5+ years’ experience in operations management, preferably in BPO, customer experience, or e-commerce support
Proven success in meeting and exceeding SLAs, KPIs, and client expectations
Strong leadership skills with experience in coaching and developing managers/coaches
Excellent client-facing communication and relationship management skills
Data-driven mindset with the ability to translate insights into strategy and action
Familiarity with CRM, CX, and e-commerce platforms (e.g., Gorgias, Shopify)

100% Remote Work – Work from anywhere in the Philippines
Career Development – Grow your leadership and operational expertise in a scaling organization
Competitive Compensation – $11/hr + bonuses + benefits as an independent contractor
Inclusive Culture – Join a team that values transparency, balance, and kindness
Purposeful Work – Lead meaningful initiatives that impact clients and their customers every day

Operations Manager

Key skills