Ensure service up time, maintain SLA and execute Service improvement plan for complete Mumbai IP network
Thorough understanding of IP Packet flow, OSI layers
Out of box thinking and excellent problem solving skills during troubleshooting
Able to handle tremendous work pressure
Overall knowledge of service layer on CEN, IPRAN and FLDS
Command level Hands on experience on Cisco (920/903/7xxx) , Nokia (72XX, IXR ), ECI (1300/1050/1800) and Juniper routers
In depth knowledge of IP Protocols: ISIS, OSFP, BGP, MPLS, L2/L3 VPN
Understanding of Access, PRE-AGG, AGG and core network in terms of services and connectivity
Understanding of 2G/3G/4G
Knowledge on MSC, MGW, RNC, MME, SGW, OSS, STP, PACO, MPBN connectivity with IP network at CORE and pre-agg MPLS
Traffic Engineering, LDP, RSVP, Segment Routing
Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
Layer 3
IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
Wireshark analysis and packet capture
To assign quality tasks to vendors/ engineers/ managed partners for meeting best results.
Evolve SLA and KPI driven operations across circles to provide best in class customer experience for Business team on Service ops Domain.

Manager – IP Operations

Key skills