Proactively develop and manage local client relationships, ensuring exceptional service levels that consistently meet or exceed Key Performance Indicators and contract requirements
Manage sites in full accordance with agreed policies and procedures while identifying operational improvement opportunities to drive process and cost efficiencies
Oversee repairs, maintenance requests, and vendor performance management, effectively utilizing the JLL Corrigo system for service tickets and preventative maintenance
Coordinate with Workplace Experience teams, concierge services, and external consultants while leading small-scale construction activities
Achieve financial targets through effective budget management, identifying cost savings opportunities while ensuring operational expenditures remain within approved budgets
Support budget creation and monthly variance reporting while reviewing and approving vendor invoices in compliance with all account policies
Foster an environment of teamwork and performance excellence while managing facility operations through collaboration with employees, landlords, and third-party service providers
Ensure compliance with all health, safety, environmental, and risk management policies while maintaining seamless service delivery that exceeds client expectations

5+ years of experience in workplace and facilities management with demonstrated supervisory experience in workplace operations
Proven track record managing client services, conference services, vendor contracts, and workplace experience delivery across multiple sites of varying size and function
Proficiency in Microsoft Office Suite and Computerized Maintenance Management Systems (CMMS) with strong analytical and organizational capabilities
Excellence in written and verbal communication skills with strong presentation abilities for client and stakeholder interactions
Knowledge of local health and safety requirements with ability to ensure compliance across all managed properties
Demonstrated ability to matrix manage technical, vendor, and administrative staff while supervising vendor performance during standard and off-hours operations, including weekends when necessary.

Senior Facilities & Workplace Manager

Key skills