Train customers’ laundry service teams on LG’s commercial laundry equipment, ensuring they are proficient in operation, maintenance, and basic repairs.
Provide technical support to customers via phone or onsite visits to troubleshoot and resolve issues related to LG commercial laundry equipment.
Gather and analyze feedback from customers regarding machine performance, report findings, and collaborate with the factory team to address areas for improvement.
Work with customers to install and monitor test products, ensuring the product and quality meet customer expectations prior to launch. Visit site locations, report findings, track issues, and collaborate with the factory for improvements before launch.

Ability to clearly and effectively communicate complex technical information to both technical and non-technical audiences.
Strong understanding of commercial laundry equipment and systems, including troubleshooting and basic repair techniques.
Excellent interpersonal skills for building strong client relationships and resolving issues promptly and professionally.
Quick thinking with the ability to analyze and solve complex problems under pressure.
Illinois resident preferred, but open to the right candidate regardless of location. When not traveling, work remotely.
Approximately 50% of travel is required to support customers onsite and deliver training.

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.

Field Training Specialist – Commercial Laundry

About this role