Key skills
LeadershipProject ManagementCommunication
About this role
Role Overview
- Solution with the client to develop processes and procedures to meet the customer use cases and requirements
- Implement complex systems and solutions in support of organizational objectives
- Form initial scope assessments, define work plans and roadmaps, and oversee groups executing implementation plans
- Liaise between departmental stakeholders and executive leadership to ensure alignment of all systems implementation
- Monitor systems past roll out and create reports detailing insights and potential improvements for future initiatives
- Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements
- Work closely with the development team to prioritize and advocate for customer needs and develop a roadmap for customer requirements
- Collect and analyze feedback from clients to continuously improve the implementation process and customer satisfaction
- Assist with the creation of support materials, such as user guides and FAQs, to aid clients in the transition to new systems or processes
- Engage with executive stakeholders and participate in steering committees
- Liaise between technical and non-technical teams to translate operational needs into technical solutions
Requirements
- Bachelor's degree in engineering, computer science or related field, or equivalent work experience (Preferred)
- Extensive leadership experience and strong teaming abilities
- Excellent problem-solving skills
- Experience working with quality management approaches, techniques, and principles to ensure quality project delivery
- Full understanding of software development lifecycle and best practices
- Strong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders
- Minimum seven years experience in the IT field as a senior implementation manager to include interactions with customers, project management, and development
- Job experience in public safety, law enforcement, CAD, and/or RMS
Benefits
- Competitive salary and bonus program in an entrepreneurial environment
- Excellent health, dental, and vision insurance with generous company contribution
- Flex Spending Accounts
- Unlimited paid vacation
- 12 paid company holidays
- Paid Sick Time
- Paid Parental Leave
- 401k with company matching
- EcoPass provided for Colorado-based employees