Solution with the client to develop processes and procedures to meet the customer use cases and requirements
Implement complex systems and solutions in support of organizational objectives
Form initial scope assessments, define work plans and roadmaps, and oversee groups executing implementation plans
Liaise between departmental stakeholders and executive leadership to ensure alignment of all systems implementation
Monitor systems past roll out and create reports detailing insights and potential improvements for future initiatives
Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements
Work closely with the development team to prioritize and advocate for customer needs and develop a roadmap for customer requirements
Collect and analyze feedback from clients to continuously improve the implementation process and customer satisfaction
Assist with the creation of support materials, such as user guides and FAQs, to aid clients in the transition to new systems or processes
Engage with executive stakeholders and participate in steering committees
Liaise between technical and non-technical teams to translate operational needs into technical solutions

Minimum seven years experience in the IT field as a senior implementation manager to include interactions with customers, project management and development
Extensive leadership experience and strong teaming abilities
Excellent problem-solving skills
Experience working with quality management approaches, techniques, and principles to ensure quality project delivery
Full understanding of software development lifecycle and best practices
Strong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders
Ability to travel up to 50%

Competitive salary and bonus program in an entrepreneurial environment
Excellent health, dental, and vision insurance with generous company contribution
Flex Spending Accounts
Unlimited paid vacation
12 paid company holidays
Paid Sick Time
Paid Parental Leave
401k with company matching
EcoPass provided for Colorado-based employees

Technical Implementation Manager – Corporate Security/International

Key skills