Senior Solutions Consultant

Role Overview

• Develop deep expertise of New Relic products and services
• Partner with sales for effective qualification (technical and business) for prospects (new logos) and expansion opportunities with existing customers
• Lead value and solution discovery workshops to determine customers' challenges
• Create compelling Technical Proofs through demonstrations, presentations, workshops and business value assets to align our solution and value with customer initiatives, needs and business challenges to get customer buy-in and support for the proposed strategic/technical solution.
• Develop and present provocative points of view to showcase the current and future potential of customers standardizing on the New Relic platform
• Develop and successfully execute proof-of-concept and pilot engagements to showcase New Relic value proposition aligned to customers' business metrics/outcomes
• Identify and resolve critical business/technical issues from customers, partners, and colleagues
• Directly contribute to achieving revenue goals set for the assigned respective territory.
• Collaborate as part of a broader account team to strategize and address business and technical problems
• Share and learn best practices and re-usable assets with other Solutions Consultants to enhance the quality and efficiency of the team
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Stay current on competitive analysis and market differentiation
• Build strong working relationships with key customer stakeholders and executives and help create champions for New Relic within the customer base.
• Support marketing initiatives such as speaking at industry events, executive briefings, user groups, conferences and signing up customer references as well as social media campaigns.

Requirements

• Pre-sales experience and/or in similar customer-facing technical roles (8+ years desirable)
• Experience and understanding of monitoring and observability including experience with: AWS, GCP, Azure, DevOps, CI/CD, AIOps, logging, data analytics and visualization
• Experience with open source technologies including Prometheus, Grafana, Opencensus, ELK is desirable
• Development experience in one or more of the following languages – Java, .NET, Ruby, C/C++, Python, JavaScript, React
• Clear understanding of cloud architecture, networking, Infrastructure as Code, serverless computing
• Excellent written, verbal, presentation and interpersonal skills
• Strong problem solving skills
• Understanding of value-based selling in customer-facing roles
• Strong balance of sales, business, and technical skills
• Experience working with enterprise customers, especially in the following industry verticals: Digital Natives, ECommerce/Retail, Healthcare, Media and Entertainment, Telco, Financial Services, Gaming, Hospitality, and Travel
• Passion and energy for technology and a desire to learn
• Willingness to travel.

Tech Stack

• AWS
• Azure
• Cloud
• Google Cloud Platform
• Grafana
• Java
• JavaScript
• Open Source
• Prometheus
• Python
• React
• Ruby
• .NET

Benefits

• Please note that visa sponsorship is not available for this position
• Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be.
• We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
• We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.