Plan and troubleshoot customer voice and data networks
Ensure a streamlined implementation process for customers by providing cutover support, verifying service, testing system configuration, and identifying, correcting, or escalating issues
Become a subject matter expert, providing customer support throughout implementation by resolving concerns
Document, track, and provide status updates on all tickets, projects, and customer communications
Provide feedback to engineering and product teams regarding features and functionality, communicating product enhancements, bug fixes and modifications
Collaborate with internal business partners to resolve customer questions and issues
Perform job-related duties as assigned

Experience in successful implementation and/or support of voice and data networks
Strong time management, prioritization, and planning skills
Working knowledge of the following: Microsoft applications (Word, Excel, Outlook, etc.), Wireshark, Notepad/Notepad++, XML Marker, Audacity, Putty, Firefox, Chrome
Excellent interpersonal and communication skills
Excellent problem-solving and customer service skills
Ability to meet deadlines, achieve goals, and work in a dynamic environment
Willingness to quickly learn and follow complex procedures
Demonstrated ability to manage and escalate issues and drive resolution
Demonstrated ability to work both independently and as part of a team
Adaptable to change in processes, procedures, and responsibilities
A positive, self-starter attitude with a desire to meet and exceed expectations.

Voice Engineer

Key skills