Play a pivotal role in amplifying the voices of ParentSquare customers.
Focus on harnessing the power of their success stories to elevate ParentSquare’s market presence.
Lead in identifying, nurturing, and promoting customer advocates.
Create compelling content showcasing ParentSquare contributions to family engagement and student success.
Partner with Customer Success, Sales, Product, Events, and Marketing to identify advocates.
Capture and develop compelling customer stories—quotes, videos, case studies, social content, and presentation assets.
Grow and engage the ambassador community through campaigns, recognition programs, and networking sessions.
Identify, prepare, and support ambassador speakers for events.

3–5+ years of experience in customer advocacy, community management, customer success, event management, or related fields.
Exceptional relationship-building skills with educators, district leaders, and internal teams.
Strong writing, interviewing, and storytelling ability.
Comfortable working with CRM and engagement tools.
Experience managing speakers, content pipelines, and/or conferences is a plus.
Highly organized with strong follow-through and operational rigor.
A passion (plus proven track record) for education, community building, storytelling, and elevating customer voices.

Customer Advocacy Manager

Key skills