Customer Success Manager (Remote)

GoLinks is a remote-first startup focused on simplifying work for teams and individuals through their innovative tools. They are seeking a highly-motivated Customer Success Manager to lead strategic accounts, drive adoption, and ensure clients realize the value of their platform.

Responsibilities:

• Coach, onboard, and launch new clients while continuously maintaining and managing a book of business. Preemptively identify problems or barriers and proactively collaborate with the team to determine solutions for clients
• Test playbooks, program ideas and track results based on defined customer goals
• Develop an extensive working knowledge of GoLinks’ products, services, and best practices. Be the trusted partner and expert for customers at scale on use-case and product functionality
• Successfully identify barriers to renewal and, at times, negotiate pricing details and help expand accounts when opportunities arise
• Advocate for the customer; provide updates to internal cross-functional partners (Product, Engineering, Marketing, Sales) on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests
• Identify key changes in customers’ business which impacts the delivery of GoLinks’ products and services
• Ensure customers are maximizing Company’s technology solutions and service offerings to maximize their own effectiveness and productivity; help customers understand gaps and the benefit of engaging fee-based resources to help further their businesses

Requirements:

• 2+ years in a customer relationship role, including managing a book of business made up of SMB and Mid-market customers
• Demonstrated skills in customer adoption and managing relationships to ensure client satisfaction for managed services and / or a SaaS organization
• Strong oral and written communication skills with the ability to conduct presentations to Executives and large groups
• Organized with exceptional follow-through
• Bachelor's degree or equivalent experience
• Experience with Salesforce and/or customer management analytics software