Customer Service Supervisor – On Train
Australia
Full Time
3 hours ago
$83,657 - $130,000 AUD
No H1B
Key skills
LeadershipCommunicationTime Management
About this role
Role Overview
- Lead and mentor a team of up to five onboard staff
- Deliver exceptional customer service and ensure ticket compliance
- Oversee safety, fatigue management, catering, financial and baggage procedures
- Manage service disruptions and coordinate train handovers
Requirements
- Proven customer service and leadership skills
- Strong communication, time management and problem-solving abilities in a semi-autonomous and fast-paced environment
- The ability to handle customer or team member conflict in an objective and professional manner
- Flexibility for rotating rosters, including nights and weekends
- You must currently hold or be willing to obtain the following certificates prior to employment:
- Advanced resuscitation
- Provide basic emergency life support
- CPR
- First aid
- Food hygiene
- Responsible service of alcohol (RSA)
Benefits
- Base annual salary of $83,657 + 12.75% super with potential to earn up to $130,000 per year + 12.75% super (including allowances)
- Travel discounts and lifestyle perks through QRI
- Access to 280+ gyms and pools with Fitness Passport
- Be part of a team that truly connects communities