Customer Service Supervisor
New York, United States of America
Full Time
3 hours ago
$56,542 - $87,954 USD
No H1B
Key skills
Communication
About this role
Role Overview
- Supervise and lead a team of customer service representatives
- Conduct performance reviews and develop Personal Improvement Plans
- Handle difficult phone calls and mitigate volatile situations
- Assist in achieving corporate and divisional goals
- Identify opportunities for departmental improvement
Requirements
- High School Diploma
- 2 years in service field
- Working knowledge of a call center environment.
- Working knowledge and understanding of claims, underwriting and accounts.
- Intermediate personal computer skills.
- Flexible working in a fast pace environment.
- Excellent listening and verbal and written communication skills.
- Strong decision-making skills.
- Strong problem-solving skills.
- Team building and coaching skills.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible working arrangements
- Professional development