Quality Assurance and Compliance Analyst

Role Overview

• Run a structured issue intake + triage workflow: client report → scoping questions → impact analysis → RCA → fix plan → validation → closeout.
• Communicate with clients clearly and consistently: acknowledge receipt, gather details, provide status updates, explain impact and timelines, and document outcomes.
• Investigate reported issues using system artifacts (config, logs, event history, screenshots, data exports) to determine whether the issue is product behavior, configuration, misuse, or misunderstanding.
• Perform impact analysis: identify who/what is affected, severity, timeframe, and any downstream reporting or operational implications for the client.
• Produce crisp internal writeups: problem statement, reproduction steps, evidence, hypothesis, root cause, decision log, and recommended remediation.
• Translate findings into actionable product requirements and work items for Product/Engineering (acceptance criteria, edge cases, risk notes).
• Coordinate fix delivery with cross-functional stakeholders (Product, Engineering, Support/CS, Compliance leadership), keeping cycle time and clarity high.
• Design test plans and test evidence for fixes (before/after proof, scenario coverage, regression checklist).
• Expand automated regression coverage over time (API tests, scripted tests, data-driven test cases); use AI-assisted test generation to propose edge cases and synthetic scenarios without hype.
• Track trends in issues (recurrence, root causes, time-to-close), and recommend targeted quality improvements to reduce repeat volume.
• Stay apprised of new and updated mortgage servicing regulations across federal, state, and investor/GSE sources; maintain an internal change log with effective dates and key obligations.
• Triage potential changes as they emerge: assess applicability by product area and client segment, identify urgency, and flag ambiguous interpretations for escalation.
• Perform structured impact analyses for each relevant change, including workflow impacts, data and reporting impacts, operational dependencies, client configuration considerations, and residual risk.
• Partner with Product and Engineering to translate regulatory changes into clear requirements, scope options, and a pragmatic change plan (milestones, owners, testing approach, and timeline).

Requirements

• 4+ years in compliance investigations, risk/controls, incident management, QA, product support engineering, or a similar problem-solving role in a regulated environment.
• Demonstrated experience running structured triage + RCA for complex issues with multiple stakeholders.
• Strong client communication skills (written and verbal): can ask clarifying questions and explain outcomes without hand-waving.
• Ability to translate ambiguous issue reports into reproducible steps, clear acceptance criteria, and prioritized work items.
• QA mindset: experience writing test plans, capturing test evidence, and thinking in edge cases and regressions.
• Comfort working with data and familiarity with software engineering to engage credibly with engineering and product teams.
• Familiarity with regulated financial services concepts and the discipline of documentation/controls (without positioning as legal advice).
• Ability to translate complex regulatory requirements into clear, actionable product and operational guidance.
• High ownership as an IC: manages multiple investigations simultaneously and meets response/closure expectations.
• Preferred qualifications:
• Experience in compliance, risk, or regulatory operations (servicing, fintech or CFPB-oriented environments a plus).
• Experience partnering closely with Product/Engineering teams to ship fixes under time pressure.
• Exposure to automated testing (API testing, scripted tests); coding experience (Python/TypeScript) a plus.
• Experience using AI tools to draft or expand test cases, validate outputs, or generate synthetic scenarios responsibly.
• Familiarity with tools like Jira/Linear, Confluence/Notion, ticketing systems, and incident/postmortem templates.
• Experience identifying systemic trends and proposing durable quality improvements (not just one-off fixes).

Tech Stack

• Python
• TypeScript

Benefits

• Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
• Generous time off: flexible paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents
• fully paid so you can focus your energy on your newest addition