Key skills
Leadership
About this role
Role Overview
- Lead the Fare Compliance Unit within Sydney Trains
- Ensure fare compliance outcomes while enhancing customer experience
- Provide oversight to frontline teams across the network
- Champion an inclusive workplace culture prioritizing psychological safety
- Model values-based leadership and set clear expectations
Requirements
- Senior leadership experience in rail operations
- Experience coordinating responses to fare evasion with agencies like NSW Police
- Capability uplift and data-informed enforcement strategies
- Subject matter expertise across ticketing and compliance matters
- Experience delivering performance reporting and operational insights
- Visible safety leadership and adherence to safety management systems
Benefits
- Flexible work options may be available