Business Systems Analyst, IT Global Infrastructure Service Delivery – Field Services

Role Overview

• Provide consistent and satisfactory customer service to internal business customers and leaders
• Build relationships with Business stakeholders, IT customers and 3rd party vendors and suppliers
• Follow all IT, Global Infrastructure and team policies and procedures
• Work with other IT analysts, engineers, and business stakeholders on the following: Understand and document the business case and how systems function end-to-end in the current state, focusing particularly on requirements and dependencies for infrastructure components or services
• Assist with the design, upgrade, and monitoring of systems
• Determine hardware required to support business systems and processes
• Provide on-site technical support and issue remediation for core infrastructure, business systems and operational technology at CHS locations in the region as needed.
• Lead or co-lead work efforts that aim to deliver infrastructure services for CHS sites, plants, and terminals within a specific region.
• Lead technology preventative maintenance program for IT and business systems, including system refreshes and software upgrades.
• Document use cases, business requirements and system requirements.
• Coordinate staging, installation and configuration of new or upgraded systems.
• Create diagrams and process flows.
• Document and process issues, enhancement requests and feedback from business partners.
• Manage and resolve incidents using a standard enterprise ITSM system.
• Utilize appropriate tools and invoke key concepts from project and performance management approaches, including project charter, A3, critical path analysis, timeline and milestones, stakeholder analysis, and issue & risk trackers.
• Proactively prioritize business IT needs and effectively manage time and resources to complete critical tasks.
• Procure new gear and hardware for work efforts using a standard enterprise purchasing system.
• Participate and collaborate with the Service Delivery team using Agile & Kanban.
• Recruit and manage Smart Hands contractors for on-site field work as needed.
• Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations.
• Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.

Requirements

• High School Diploma (or equivalent)
• Knowledge of Information Technology, IT Business Systems and/or Infrastructure to include: Desktop, server, LAN/WAN and firewall technologies
• Firewall, router/switch integration and implementation working with ISPs, vendors, and remote sites
• Gathering business and system requirements, writing use cases and test cases, and developing specifications, diagrams, and flowcharts
• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Technology Management, or related field (additional qualification)
• 2+ years of experience as a business systems or infrastructure analyst
• Experience with infrastructure centric projects working with desktop, server, LAN/WAN and firewall technologies
• Experience with firewall, router/switch integration and implementation working with ISPs, vendors, and remote sites
• Experience gathering business and system requirements, writing use cases and test cases, and developing specifications, diagrams, and flowcharts
• 2+ years direct or indirect project management or coordination experience on small to medium size technology initiatives, projects or work efforts
• Experience with industrial automation systems, like Kahler Automation
• Experience working with Azure DevOps and ServiceNow
• Knowledge of system and network development methodologies including Agile
• Knowledge of performance improvement methodologies including LEAN
• Familiarity with O365, especially Teams, Visio and PowerPoint
• Demonstrated problem-solving and critical thinking skills.

Tech Stack

• Azure
• ITSM
• ServiceNow

Benefits

• medical
• dental
• vision
• wellness programs
• life insurance
• health and dependent care spending accounts
• paid time off
• 401(k)
• pension
• profit sharing
• short
• and long-term disability
• tuition reimbursement
• adoption assistance