Key skills
Communication
About this role
Role Overview
- Providing customers with a seamless banking experience
- Meeting each customer’s end-to-end financial needs and goals across transaction activities
- Engaging in needs based conversations and educating customers on available financial solutions
- Completing customer transactions
- Fulfilling products as per accreditation level
- Delivering a high standard of customer service
- Acting as a role model and peer coach to deliver the best possible customer experience
Requirements
- Exceptional customer focus
- retail experience is an advantage
- Experience in being a user and promoter of technology
- working knowledge in using different digital channels is an advantage
- Ability to multi-task and highly adaptable to change and ambiguity
- Willingness to work in a collaborative team environment
- Sound understanding of compliance
- Excellent communication and interpersonal skills
Benefits
- access to health and wellbeing services
- discounts on selected products and services from ANZ