Supports the day-to-day operations of the Customer Service team in promoting sales, obtaining orders, and providing service to our customers.
Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs.
Grows relationships with customers and suppliers.
Manages projects, receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.
Requirements
Associate's business/trade degree preferred or the equivalent in work experience.
3+ years of prior customer service, city desk, or sales experience.
3+ years of prior electrical distribution experience preferred.
Technical ability to understand electrical systems.
Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email.