Digital Health Implementation Specialist

Role Overview

• Lead End-to-End Telehealth Implementations
• Drive full-cycle implementation of teleMFM services for new hospital partners and expansion sites
• Coordinate system configuration, integrations, device readiness, user access, and security validation
• Develop structured implementation plans, timelines, and readiness checklists tailored to each partner
• Serve as the primary point of accountability during go-live and stabilization periods
• Align Technology with Clinical Practice
• Partner with clinical leadership and hospital stakeholders to align digital workflows with real-world care delivery
• Translate clinical requirements into actionable technical and operational steps
• Ensure workflows support care model standards, quality expectations, and regulatory compliance
• Manage Stakeholders & Drive Communication
• Act as the central liaison between IT teams, clinical leaders, vendors, and hospital partners
• Provide structured communication on risks, timelines, dependencies, and issue resolution
• Support training coordination and user readiness efforts
• Support Platform Expansion & Optimization
• Help onboard adjacent digital service lines as the platform grows
• Standardize and improve implementation processes across sites
• Capture lessons learned and contribute to scalable playbooks and best practices
• Collaborate on Vendor & Technical Performance
• Work closely with digital health vendors and internal IT teams to ensure reliability and performance
• Participate in issue triage, escalation, and resolution
• Validate solutions meet security, privacy, and compliance standards

Requirements

• Bachelor’s degree in Health Informatics, Information Technology, Healthcare Administration, or related field (or equivalent experience)
• 3+ years supporting healthcare technology implementations, digital health platforms, or clinical systems
• Experience coordinating cross-functional implementations in hospital environments
• Strong understanding of clinical workflows, particularly in hospital-based settings
• Ability to manage multiple concurrent implementations with structured execution and attention to detail
• Exceptional communication and stakeholder management skills
• Independent operator comfortable in fast-growing, evolving environments

Benefits

• Paid time off & holidays so you can spend time with the people you love
• Medical, dental, and vision insurance for you and your loved ones
• Health Savings Account (with employer contribution) or Flexible Spending Account options
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Short
• and Long-Term Disability w Optional Short Term Disability Buy-up plan
• Paid Parental Leave
• 401(k) Savings Plan with match
• Legal Plan & Identity Theft Services
• Mental health support and resources