Service Delivery Manager
Fareham, England, United Kingdom of Great Britain and Northern Ireland
Full Time
2 hours ago
No H1B
Key skills
Communication
About this role
Role Overview
- Build relationships with a specific Value Stream
- Shape operational services and set priorities
- Communicate needs between Value Stream and IT Operations
- Monitor service performance
- Guide escalations and advocate for needed investments
Requirements
- Worked in a customer-facing IT service delivery environment
- Confident using ITIL-based frameworks
- Clear communication and rapport building
- Manage competing priorities
- Experience with external partners or suppliers
- Forward-thinking mindset
- Enjoy analyzing data and solving problems
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Professional development opportunities