Operations Quality Assessor

Role Overview

• Works with third-party operators to review the current care, quality, and operational position by reviewing statutory reports, KPI data, CQC reports, and any other relevant information.
• Undertakes in-person and remote quality monitoring/audit visits of Welltower registered care homes in line with the then-governing regulatory standards or guidance.
• Monitors performance across an assigned portfolio of locations and provides analysis of risks and trends to focus activity.
• Creates audit assessment reports following location visits that present clear findings and recommended action plans.
• Follows up with the operators to ensure implementation of corrective actions and performs re-visits on a risk-rated basis to address key risks to the company.
• Attends quarterly quality meetings with external and internal leadership to discuss care quality trends, CQC reports, and any other topic related to governance or clinical quality performance.
• Stays abreast of best practices and methodologies and communicates developments with operating partners’ quality and leadership teams.
• Supports and provides enhancements to the delivery of a quality assurance and clinical governance system that enables continuous improvement and positive resident outcomes.
• Provides transactional support as it relates to CQC registrations and regulatory structuring.
• Completes all registrations and updates for care homes for the Welltower operating companies and works in partnership with third-party operators to track and maintain proper registration of the homes and general managers.

Requirements

• A minimum of 3 years quality assurance experience in the adult social care sector is required.
• A current NMC PIN & clinical background is desirable but not essential.
• Experience and a sound knowledge of health and social care regulation is essential.

Benefits

• Competitive Base Salary + Annual Bonus
• Generous Paid Time Off and Holidays
• Employee Stock Purchase Program – purchase shares at a 15% discount
• Pension Scheme + Profit Sharing Program
• Comprehensive and progressive Medical/Dental/Vision options
• Professional Growth
• And much more!