Gather and translate business and technical requirements.
Design, configure, test, and deploy system enhancements.
Support system validation and compliance.
Document and communicate technical architecture.
Provide technical expertise for implementations and enterprise initiatives.
Collaborate and communicate with purpose.
Champion continuous improvement and identify opportunities.
Support project delivery—owning roadmaps and timelines.
Administer and enhance critical applications.
Drive technical project management across application and infrastructure landscapes.
Safeguard applications and ensure compliance with regulatory frameworks.
Engage in GenAI initiatives involving next generation technologies.

Bachelor’s degree or equivalent practical experience in Information Technology, Computer Science, Business, or related discipline.
5+ years of IT Business Systems Analysis experience.
Strong capability to convert complex business and technical requirements into actionable solutions.
Strong experience supporting IT projects Managers through deployment and closure.
2–4+ years of business process analysis experience.
Experience conducting feasibility assessments and cost/benefit analysis.
Proven understanding of core project management disciplines.
Demonstrated ability to influence and collaborate across cross functional teams.
Experience managing multiple concurrent initiatives in a fast-paced environment.
Proficiency with Microsoft 365 tools.
Hands-on experiences working in ServiceNow.
Working knowledge of Windows hardware and operating systems.
Ability to meet onsite attendance expectations.

Senior IT Business Systems Analyst

Key skills