Develop a deep working relationship with key client contacts, the wider RegTech Customer Success team and ComplianceAlpha stakeholders.
Convey client requirements to ACA’s Professional Services, Product Management, and Development teams.
Provide SME support for key client projects that relate to the use of ComplianceAlpha.
Become a trusted advisor to key client administrators and power users of ComplianceAlpha.
Understand the business needs, client internal processes, product interests, and ComplianceAlpha capabilities to ensure clients are getting the most value from the platform.
Analyse client issues and develop approaches to remediate them.
Act as the main RegTech POC/Escalation point for the client throughout their lifecycle.
Actively manage client communications to include new product releases, feature/functionality updates, release notes, and other adoption campaigns sent by Customer Success.

Bachelor’s degree.
Three to five years of experience in the securities-side financial services industry, ideally with experience in the Surveillance space
trade surveillance, market abuse detection, etc.
Must have an awareness or understanding of financial securities instruments (stocks, bonds, options, etc).
Excellent organisational and communication (written and presentation) skills.
Enjoys a fast-paced, high-intensity environment; able to manage multiple priorities.
Strategic thinker with the aptitude for translating analysis and new ideas into actionable deliverables.
Strong computer skills and an aptitude for learning new SaaS systems.
Experience using CRM tools extremely useful.
Proven leadership skills and the ability to quickly form meaningful working partnerships.

Senior Customer Success Specialist

Key skills