Provide post sales customer contact for inbound order fulfillment of print and print related services
Execute print/kitting/distribution orders from customers received through the online systems or through direct contact with the customer
May serve as lead service professional on behalf of customer and internal RRD stakeholders
Provide all necessary support to sales/customer responding to client inquiries
Engage internal and external customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions
Manage, client inventory item maintenance in applicable systems, producing and analyzing reports
Act as a communication link between external customer and all internal departments

HS diploma or equivalent
3+ years of relevant administrative/operational support in manufacturing operations or office environment
Requires excellent knowledge of functional area(s) related to the job
Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job
Must have excellent oral and written communication skills
Must have strong organizational skills with ability to manage deadlines and prioritize workload

Client Service Professional

Key skills