Provides advanced technical support, delivering Tier 2 and occasional Tier 3 assistance for complex production issues across enterprise systems.
Ensures operational continuity by maintaining accurate asset inventories and managing wireless device assignments.
Coordinates with third-party vendors to resolve escalated technical challenges.
Supports Service Desk operations and Tier 1 functions as needed.
Guides data-driven initiatives, including administration of enterprise applications and analysis of data requests.
Prepares timely, accurate reporting for leadership.
On-call availability, as requested, is needed to support business continuity in an enterprise environment.

Three (3) years of experience in IT Site Support and/or Service Desk environment.
Experience with Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications
Experience with ITSM tools and ticketing systems
Hands-on IT hardware support (repair/refurbishing/upgrading/etc.) experience
Experience with Active Directory, Exchange, and enterprise-level application support required
In lieu of the required degree, a minimum of two (2) years of additional relevant work experience is required for this position.
Associate’s degree from an accredited institution required
Bachelor’s degree from an accredited institution preferred
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Fundamentals preferred

IT Specialist II

Key skills