Daily travel to locations in and around the Seattle area, specifically at the port servicing the cruise liners
Responsible for meeting daily service repair needs and driving customer satisfaction
Installs, repairs and maintains equipment in the field; provides customer training as required
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Reviews all logs for open issues and prepares formal reports to customers as necessary
Participates in Service Sales opportunities and assists with promoting and implementing revenue programs
Ensures that tools and test equipment are properly maintained and calibrated
Seeks to provide technical support to customers and other service professionals as required

Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
Computer literacy; competency in use of MS Office Suite
Excellent communication skills and strong orientation for customer focus and teamwork
Must be willing & able to travel at short notice
Requires Sensitive Security Information (SSI) access and vetting via TSA

Maritime Field Service Technician I

Key skills