Provide support primarily for APAC based users
Ensure that service requests and incidents are addressed in a timely manner, adhering to pre-defined SLA’s and prioritisation
Maintain an up-to-date asset register for all IT equipment and services including service contracts
Maintain AD employee information, ensuring the directory remains up to date and in line with HR requirements
Ensure leavers are processed within a timely manner
Create and maintain documentation to provide information for IT incidents and services
Review IT documents and procedures with the IT team
Maintain support and ensure security of servers/desktop and laptops
Conduct research on network products, services, protocols and standards
Assist with maintaining O365 environment including Teams and Licence allocation
Daily maintenance of switches, routers, firewalls, servers and all other network equipment
Maintain working relationships within the team and with our suppliers to ensure that all deployed services are supported and maintained effectively and efficiently

2+ years in Technical/Network Support Experience is preferable.
Good understanding of Service Desk processes and operations (ideally ManageEngine ServiceDeskPlus)
Understanding of general business practices, specifically within a constriction, service management or manufacturing environment.
International service delivery exposure with a high degree of customer and communication skills.
Broad experience of software development/application management through the full systems lifecycle.
Strong analytical and problem-solving skills.
Ability to resolve complex functional and technical issues on a daily basis.
Excellent customer focus and customer service skills.
Experience of SQL-Server (multiple versions) and system development.
Knowledge of the ITIL Service Management process.
Experience of business analytical tools and processes.
Ability to work to tight deadlines, tight scope but with a creative input.
Ability to work as an effective team member.
Good oral and written communication skills.
Ability to effectively present information and respond to questions from users.
In depth knowledge of Microsoft products, prior experience in Server & Network Administration, experience with Backup & Recovery applications.
Fluent in Chinese and English.
University degree in computing.

IT Systems Administrator – APAC

Key skills