Delivery and Support Analyst

Role Overview

• To provide analysis, planning, process control, documentation and support across the end-to-end delivery team activity.
• Reporting into the Delivery, Release & Support Manager and/or Senior Delivery Manager and working closely with other leaders within the team to maintain governance and controls.
• Provide support across the delivery, release and production support team throughout the project lifecycle, including:
• Assist in developing, maintaining, and improving project templates and tools.
• Preparation and maintenance of project documentation.
• Preparation and maintenance of processes, product feature documentation, planning, analysis and management information reporting.
• Support the co-ordination of tasks and activities, including scheduling and escalation resolution.
• Maintain easily accessible and clear records of discussions, decisions, and outcomes throughout delivery lifecycles.
• Oversight and management of accurate and timely reporting across the delivery resources.
• Supporting operational business readiness activities for new release and system enhancements.
• Provide traceability for managing documentation, project history and organisational knowledge.
• Contribute to continuous improvement of the delivery framework, processes, and standards by identifying problem areas and investigating potential solutions.

Requirements

• System Delivery strengths or demonstrable experience.
• Microsoft Office Suite, especially Access, Excel, PowerPoint and SharePoint.
• Experience of working well across different management levels, as part of a team and interacting with adjacent teams including Administration and Operational functions.
• Experience of working in a PMO/project environment.
• Excellent organisational and planning skills.
• Excellent communication and influencing skills.
• Good analytical, numerical and logic skills.
• Previous experience of identifying and managing risks and pro-actively addressing problems.
• Maintaining reporting and governance frameworks.
• Ability to develop effective working relationships with internal and external stakeholders.
• Presentation and facilitation skills.
• Documentation configuration management.

Benefits

• Save For Your Future
• Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households.
• Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development – Investment in LinkedIn Learning for all colleagues.