Customer Service Representative I

Role Overview

• Provide routine customer service and policy support to agents and carriers
• Communicate with agents and carriers via multiple channels (phone, chats, emails)
• Research, resolve, and clearly communicate customer inquiries
• Maintain a working knowledge of products, services, and promotions
• Organize and maintain policy files to ensure proper documentation management

Requirements

• High school diploma or equivalent
• Strong written and verbal communication skills
• Ability to evaluate policy information
• Proficiency in Microsoft Office and web-based systems
• Remote-ready mindset: self-motivated, organized, and able to manage priorities independently

Benefits

• Comprehensive benefits include medical, dental, vision, disability, and life insurance
• 401(k) with company match
• Paid time off plus company holidays