Customer Service Representative

Role Overview

• Actively listen and advocate for customers
• Resolve customer inquiries and issues efficiently
• Educate customers about available resources
• Anticipate customer needs and provide proactive solutions
• Collaborate with team members to address service issues
• Document all customer correspondence

Requirements

• 6+ months of customer service experience
• Basic computer skills
• Must live in the Eastern Standard Time Zone
• 1+ years of customer service experience in a contact center environment (preferred)
• 1+ years of claims, provider, dental, medical or other related healthcare experience (preferred)
• Microsoft Office experience preferred

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost wellness screenings
• Tobacco cessation programs
• Weight management programs
• Confidential counseling
• Financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access