Customer Service Representative

Role Overview

• Provide routine customer service and policy support to agents and carriers
• Communicate with agents and carriers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Research, resolve, and clearly communicate customer inquiries
• Maintain a working knowledge of products, services, and promotions
• Review and process applications, binders, endorsements, and other documentation required for policy issuance

Requirements

• High school diploma or equivalent
• Strong written and verbal communication skills
• Proficiency in Microsoft Office and web-based systems
• Remote-ready mindset: self-motivated, organized, and able to manage priorities independently
• Ability to troubleshoot basic issues with equipment such as headset, internet, and connectivity.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k) with company match
• Paid time off
• Company holidays