Support planning and prioritisation of chatbot features and roadmap tasks.
Assist in designing conversational flows and updating chatbot content.
Monitor chatbot performance and propose small improvements based on data.
Support rollout activities and coordinate with CS, Product, Tech, and Compliance.
Track engagement, resolution quality, and user behaviour for reporting.

Minimum 2 years experience in AI projects, automation, chatbot work, or digital operations.
Must be fluent in English.
Practical understanding of Python for scripting, automation, or data analysis.
Hands-on exposure to chatbot platforms or NLP tools.
Strong analytical skills and attention to detail.
Ability to coordinate across teams.
Good communication and problem-solving skills.
Experience with Yola, Playcom AI, Dialogflow, Rasa, or similar live chat AI systems.
Understanding of APIs or workflow automation.
Experience in CX, product operations, or process improvement.
Exposure to fintech, digital entertainment, ecommerce or related industries.

Ownership and visibility: Hands-on ownership of chatbot improvements and automation tasks, working closely with cross-functional teams.
Exploration and innovation: Freedom to test chatbot enhancements, refine workflows, and propose small-scale automation ideas.
Operational impact: Your optimisations directly improve response quality, efficiency, and customer experience.
Career growth: Clear pathway to progress into AI Manager as you take on larger roadmap responsibilities.
Knowledge-sharing culture: Work closely with Product, CS, Tech, and Compliance while sharing learnings and supporting team upskilling in AI basics.

AI Assistant Manager – iGaming

Key skills