Lead the ISO 9001 certification process and support the wider integrated management systems.
Coordinate and engage with external auditors to maintain ISO 14001 and ISO 45001 certifications.
Develop, maintain, and continuously improve our Quality Management System and Quality Policy.
Build and manage a central repository of ISO assurance evidence.
Support and deliver second-line assurance within Data Protection & Compliance.
Provide meaningful assurance and insights to senior leaders through performance reporting.
Coach colleagues across the business on quality systems and continuous improvement practices.
Lead root cause analysis, corrective actions, and non-conformance management.
Support supplier/contractor quality assessments.
Use data analytics to inform assurance decisions and highlight compliance risks.
Build trusted relationships across all areas of the business, ensuring alignment with regulatory expectations.

Degree-level education or equivalent experience
Experience managing ISO audits and liaising with internal/external stakeholders
Strong knowledge of ISO 9001 and experience managing a QMS
Understanding of ISO standards and continuous improvement methodologies
Strong analytical and data‑driven decision‑making skills
Experience with document control systems and quality reporting tools
Experience leading cross-functional improvement projects
Ability to manage audits, non-conformance, and CAPA
Excellent attention to detail, communication, influencing, and organisational skills
Ability to juggle multiple priorities and drive results

Competitive salary dependant on skills and experience
Level 2 car allowance £4,305
Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
Entry into the company annual bonus scheme.
Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
Access to our Wellbeing Centre with support for looking after your physical and mental health.
Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
Up to 4 Affinity days a year to volunteer in the community.
Life Assurance.
Disability Confident As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form.

Quality Assurance Lead

Key skills