Position Summary 

At Stony Brook Medicine, our Patient Access Services Team is responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in the areas of Registration, Financial Screening and Verification and Patient Throughput.

Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

The Patient Access Quality Assurance Trainer is a valuable members of our team, who will be responsible to develop employee education programs for new and current employees. The candidate will have proven expertise in Instructional Design, workflow documentation in both written and electronic formats. Additional responsibility includes quality assessment and assurance and training design which will become the basis of training development and execution. This position requires confidence and proficiency in using various media i.e.; Visio, PowerPoint, Adobe Captivate, and other training modes to support educational requests from various stakeholders in the department.

Duties of a Patient Access Quality Assurance Trainer may include the following, but are not limited to:

·               Conceptualize, design, develop and assess high quality face-to-face, hybrid, online and on-demand courses on various Patient Access and Revenue      Cycle related material. Ability to reprioritize projects as needed within a dynamic healthcare system in order to manage competing demands and        meet required deadlines.

·               Trains staff in processes and workflows to accurately and efficiently complete Patient Access tasks for various assignments throughout the                    department; including registrations, cashiering, financial investigations, scheduling, MRN assignments, regulatory consents and POS                                education/collections.

·               Responsible for both live and eLearning, develops media and lesson plans using Visio, Power Point, Office Mix, Adobe Captivate, Apps, electronic          tools and other training modes. Applies advanced technical knowledge of departmental principles and procedures in order to support system              testing.

·               Collaborate with team members and Subject Matter Experts (SME) to produce accurate and effective training materials, including workflow                    documentation, manuals, guides, etc.

·               Continually identify and leverage opportunities to modify education; with the goal of advancing training quality by bringing new innovative                    teaching tools and techniques.

·              Responsible for developing and communicating important staff updates and alerts to the Patient Access Department. Responsible for monitoring        and responding to inquiries in Patient Access discussion board.

Qualifications

     
     Required Qualifications: 

• Bachelor’s Degree with 2 years’ related experience in teaching, employee training or corporate education. 
  Or in lieu of a Bachelor’s Degree, an Associate’s Degree with 5 years related experience in teaching, employee training or corporate education.    

   

  Experience includes:

• Patient Access and/or Revenue Cycle experience.
• Formal responsibility for assessing training needs and implementing department-wide training initiatives.
• Experience assessing skill gaps or operational needs.
• Coordinating or developing training initiatives to improve performance.

      Preferred Qualifications: 

• Master’s degree. 
• Modalities to include programs such as Adobe Captivate, Adobe Acrobat Pro, webinar instruction.  
• Demonstrates expertise with electronic instructional design, syllabus and curriculum writing and experience within electronic modalities.

Please Note: Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration.

Special Notes:   Resume/CV should be included with the online application.

Posting Overview:  This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date). 

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

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• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions may be subject to changes in pass days and shifts as necessary. 
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair. 
• This function/position may be designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities. 

Prior to start date, the selected candidate must meet the following requirements: 

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s). 

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer. 

*The hiring department will be responsible for any fee incurred for examination.

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Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws. 

If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280. 

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here. 

Visit our WHY WORK HERE page to learn about the total rewards we offer.

 Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range:

The salary range (or hiring range) for this position is $75,746 - $92,334 / year.

The above salary range represents SBUH’s good faith and reasonable estimate of the range of possible compensation at the time of posting.  The specific salary offer will be based on the candidate’s validated years of comparable experience.  Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.

Some positions offer annual supplemental pay such as:

• Location Pay for UUP full-time positions ($4,000).

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.