Senior Technical Writer

Role Overview

• Gather technical information from technical teams, and other stakeholders to produce accurate documentation for government stakeholders such as: oSystem Architecture oIntegration Guides and API Documentation oBusiness Requirements Document (e.g., BRD, SRS, URS) oCompliance Reports
• Create user manuals, administrator guides, training materials, and tutorials for end-users of developed systems.
• Lead the development of advanced documentation templates based on input from technical teams.
• Review and edit content from team members to ensure consistency, accuracy, and adherence to governmental standards (e.g., data privacy laws, accessibility, and audit trails).
• Ensure all documentation adheres to government standards for accessibility (e.g., WCAG), security, privacy, and plain language guidelines.
• Maintain and update documentation repositories using tools like Confluence, SharePoint, and Azure DevOps throughout the project lifecycle.
• Manage documentation processes in tools like Confluence, Azure DevOps, SharePoint, and Adobe Acrobat Pro, including version control and iterative updates.
• Facilitate workshops and interviews with SMEs to extract and translate complex technical details into accessible formats.
• Collaborate in agile workflows, attending design reviews, sprint demos, and peer reviews to incorporate feedback.
• Contribute to project planning by defining documentation scopes, timelines, and quality gates aligned with agile methodologies.
• Handle post-deployment revisions, handover documentation, and support for user adoption in government environments.

Requirements

• Minimum 3 years of professional experience in technical writing (5+ years strongly preferred), ideally in software development, IT projects, or government/public-sector environments.
• Bachelor’s degree in English with technical experience, or bachelor’s degree in computer science, or a related field, or equivalent professional certification.

Tech Stack

• Azure