Collaborate with IT and end users to holistically design and own support for the Line of Business applications.
Proactively look for ways to improve uptime, alerting, and efficiencies of systems.
Coordinate across multiple departments on software patching and upgrades to ensure client success.
Consult with department managers on high-level initiatives and/or application changes to ensure minimal business impact while still providing the best client experience possible.
Work closely with Product teams to advance existing organization technologies through evaluation of new products and custom development on existing applications.
Identify and recommend product customizations, enhancements or work-around(s) to meet business requirements.
Author all standard documentation as well as specifications for both functional and technical requirements.
Participate in Design and building client IaaS systems to enable self-service of eDiscovery applications.
Develop and sustain relationships with clients and 3rd party vendors.
Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.

Bachelor’s of Engineering (B.E / MCA) degree in computer science, related field or comparable job experience preferred
Requires 0
2 years of experience in Engineering, Technology or similar function
Good to have Knowledge of commonly used eDiscovery tools including but not limited to: Relativity, Brainspace, Nuix, and Ecapture.
Good to have Knowledge On SQL Database Design, administration, and reporting.
Intermediate level knowledge of SQL query language
Understanding of Linux based operating systems is a plus
Understanding of Vmware ESXi and Vcenter is a plus
Understanding of SAN and NAS storage systems is a plus
Strong analytics and communications background (e.g., math, statistics, quantitative methods, and verbal and writing proficiency)
Ability to convey complex idea both verbally and in writing to a non-technical audience.
Demonstrated record of excellent customer service
Be part of an on-call rotation and have the ability to work flexible hours as needed including some nights and weekends.

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer.
We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
Come as you are!

Associate Application Support Engineer – AP

Key skills