Inbound Sales Representative

Role Overview

• Answer incoming calls from potential customers in a fast-paced environment
• Build rapport, assess customer needs, and recommend appropriate products and services
• Clearly explain features, pricing, and benefits to maximize order value
• Close sales on the first call whenever possible
• Confidently and professionally handle objections using proven sales techniques
• Accurately enter customer and order details into CRM systems
• Make follow-up calls on non-converted inquiries
• Meet or exceed daily and weekly sales goals and quality metrics
• Collaborate with supervisors and team members to continuously improve performance

Requirements

• Inbound Phone Sales Experience: Minimum of 1 year in a high-volume inbound sales or call center environment
• Sales & Communication Skills: Confident, persuasive, goal-oriented communicator with strong verbal and written skills
• Call Center Readiness: Comfortable working in a fast-paced, metrics-driven environment
• Technology Proficiency: CRM experience required (Salesforce a plus)
• Cloud contact center platforms (Five9 a plus)
• Proficient in Microsoft Office and general computer systems
• Multitasking Ability: Able to navigate multiple systems and screens while actively engaging customers
• Work Ethic & Reliability: Strong attendance, punctuality, and ability to manage workload independently
• Hybrid Readiness: Quiet, dedicated workspace for remote days; reliable high-speed internet; ability to commute to the office as required

Tech Stack

• Cloud

Benefits

• Medical, dental, life, and disability insurance
• Paid holidays and paid time off
• 401(k) with company match
• Monthly performance-based rewards and incentive contests
• Ongoing paid training and career development