Account Director

Role Overview

• Client Relationship Management
• Leads high-level strategic discussions to position the agency as a partner in the client’s long-term success.
• Identifies and secures significant growth opportunities across multiple accounts.
• Builds client loyalty by exceeding expectations and consistently delivering measurable results.
• Partners with account team members to ensure consistent service quality and supports the development of account staff through day-to-day collaboration.
• Influences the development of new agency services or capabilities based on client needs and industry trends.
• Strategic Thinking and Oversight
• Develops and communicates high-impact strategies that influence client business success at a strategic level.
• Anticipates industry shifts and positions clients to capitalize on emerging opportunities.
• Identifies and mitigates risks associated with strategic initiatives while maintaining long-term objectives.
• Contributes to the account team's collective strategic capability through shared learnings and collaborative problem-solving.
• Shapes the agency’s strategic approach by integrating innovative frameworks, tools, and methodologies.
• Technical Proficiency:
• Leverages understanding of ecommerce platforms, marketing technology, and digital analytics to identify strategic opportunities and position solutions credibly with client stakeholders.
• Mentors team members on effectively positioning technical solutions to clients
• Influences service offering development based on client needs and market opportunities
• Builds long-term client relationships through strategic technical solution alignment
• Leads high-level technical strategy discussions while knowing when to bring in specialists
• Communication and Collaboration
• Drives a culture of transparency and accountability in all communication and collaborative efforts.
• Represents the agency in high-stakes meetings, demonstrating exceptional communication skills.
• Mentors others on effective client communication and cross-department collaboration.
• Develops and refines communication strategies that align with organizational goals and client success.
• Resolves complex conflicts diplomatically while maintaining strong relationships across all stakeholders.

Requirements

• 5+ years of marketing experience with at least 3 years in a agency account management role
• Bachelors degree in marketing, communications or related field
• Experience with inbound and outbound marketing tactics, as well as digital marketing channels — particularly search engine optimization (SEO), search engine marketing, content marketing, social media, email, and websites
• Ability to interpret data and reporting from platforms including GA4, Klaviyo, Google Ads, and ecommerce platforms to inform strategic recommendations.
• A strong technical aptitude to confidently engage in conversations related to marketing and development projects.
• Experience in customer journey mapping, funnel mapping, and persona development
• Proven analytical and problem-solving skills
• Ability to analyze and inform on marketing data and make recommendations
• Ability to efficiently manage multiple projects simultaneously while working against tight deadlines
• Proficient in writing clear, concise, detailed briefs
• Proven experience working with multiple client personalities and communicating timely and effective manner
• A desire to work both at a strategic level and tactically on projects and campaigns
• Excellent decision-making skills
• Self-motivated and results-driven.

Benefits

• In addition to Medical, Dental, and Life Insurance
• A work environment that works best for you. Whether that’s fully remote, in our office, or hybrid.
• Flexible (self-managed) vacation — we hire people who are trusted to make good decisions on when to be at work and when to take time away from work.
• Flexible schedule with the option for ½ day Fridays.
• 10 company paid Holidays.
• A strengths-based and performance-oriented culture.
• Extended Holiday Break: Between Christmas Eve and New Years Day, LimeLight offices are closed and employees have paid time off work.
• Remote work stipend.
• Leaders who support, position, empower and engage you.
• Ongoing learning and development opportunities.
• Collaborate with diverse members across teams with weekly group learning opportunities.
• Incredibly awesome Team Retreat.
• Epic company Christmas party.
• Paid maternity and paternity leave.
• Employee and client referral bonuses.
• Dedicated time for your health and wellness, including group workouts and wellness bonus.
• Beautiful new office located downtown Pittsburg.
• Competitive salary with benefits.
• Help planning for your future. We offer a Simple IRA Match up to 3%, as well as periodic financial wellness and planning sessions throughout the year.