Account Billing Manager

Role Overview

• Nurturing key customer relationships, resolving complex issues, and using data-driven insights to drive improvements.
• Managing partner relationships, communicating performance updates to management, and developing personalized initiatives for customer retention and growth.
• Serving as the primary point of contact for complex issues and strategic discussions.
• Handling and resolving customer issues and escalations leveraging in-depth knowledge of organization products and services.
• Leveraging data analytics, customer feedback, and insights to identify trends, pain points, and opportunities for improvement.
• Managing and strengthening relationships with vendors and channel partners, ensuring effective collaboration and alignment with customer needs.
• Providing regular updates to management on customer engagement performance and strategic initiatives.
• Developing and implementing personalized engagement initiatives to enhance customer retention, loyalty, and advocacy.
• Collaborating closely with other departments to improve solutions and ensure seamless customer interactions.
• Providing mentorship and training to junior customer engagement managers.
• Ensuring that all customer engagement activities comply with ethical and legal requirements, including data protection and consumer rights.
• Staying abreast of emerging technologies and innovative solutions to enhance customer engagement and streamline processes.
• Understanding billing terms and also meeting deadlines regarding sending invoices to clients.
• Working with the Team Lead to keep track of billed and unbilled accounts, providing fast and accurate statuses when requested.

Requirements

• Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline
• At least 3 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree with 3-5 years of work experience.
• French is a must

Benefits

• Equal Opportunity Employer (EEO)
• HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
• For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"