Guide patients through their financial journey during their stay at the facility and immediately post discharge
Serve as an onsite point person for the patient to reduce confusion between the patient and the separate functional areas of financial services
Triage financial questions and provide patient education
Perform onsite patient rounding, answering customer service calls, and facilitating process improvement projects for the patient’s financial journey

3-5 years' experience in multiple areas of the revenue cycle preferred
Prior customer service and/or hospital experience is a plus
High School diploma/GED required
Required Certification: HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire
Bachelor’s degree or Equivalent experience in Healthcare Management / Administration preferred

Senior Financial Navigating Specialist

About this role