AI Transformation Analyst

Role Overview

• Analyze operational workflows to identify inefficiencies, bottlenecks, and automation opportunities using AI tools such as Copilot, GPT, and formsAI.
• Gather and document business requirements, process maps, and improvement opportunities.
• Support the design of future‑state processes and assist with solution validation, testing, and user feedback cycles.
• Utilize low‑code/no‑code tools (e.g., Power Apps, Power Automate, Power BI) to help build out solutions that support business operations.
• Support the creation of reusable components, templates, and documentation to enable scalable solution development.
• Partner with business units to understand operational challenges and translate them into actionable solution requirements.
• Collaborate with technical and delivery teams to ensure solutions meet business needs and align with transformation objectives.
• Provide support for communications, demos, and training related to AI and automation initiatives.
• Monitor solution performance metrics and contribute to reporting on KPIs and transformation outcomes.
• Stay current on AI trends, emerging technologies, low‑code advancements, and best practices in digital process improvement.
• Recommend process improvement and automation opportunities based on analysis.
• Provide recommendations to senior analysts, leads, or managers on solution feasibility and requirements.
• Support data readiness activities for AI use cases (data mapping, quality checks, feature identification – not ML building).
• Assist in building and testing copilots embedded into operational workflows.
• Partner with Risk/Legal/Compliance on responsible AI requirements.
• Partner with change management to design adoption plans, readiness metrics, and stakeholder communications.
• Facilitate workshops/discovery/ideation sessions.
• Ability to translate technical concepts for non-technical audiences.

Requirements

• 1–3 years of experience in business operations, process analysis, digital transformation, or automation support roles.
• Foundational experience in process mapping, requirements gathering, or workflow analysis.
• Interest in learning low‑code tools such as Power Apps, Power Automate, and Power BI.
• Comfort working with structured data and curiosity about how AI/automation can improve processes.
• Strong analytical and problem‑solving skills.
• Excellent communication and collaboration skills.
• Bilingualism (English and French) is an asset.

Benefits

• Health insurance
• Dental insurance
• Mental health benefits
• Vision insurance
• Short
• and long-term disability insurance
• Life and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits
• Employee/family assistance plans
• Retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Generous paid time off program including holidays, vacation, personal, and sick days
• Full range of statutory leaves of absence