Key skills
Communication
About this role
Role Overview
- Efficiently and accurately resolve held CI orders.
- Get orders into production while providing exceptional customer service.
- Resolve held CI orders utilizing various tools and methods.
- Clearly document actions and decisions taken.
- Perform order resolution by placing outbound calls to Financial Institutions.
- Handle incoming phone calls as required.
- Maintain company quality and service levels.
Requirements
- HS/GED and 6 months of CI experience
- Experience working on PC, accurate keyboarding skills
- Customer service experience
- Strong verbal and written communication skills
- Strong attention to detail.
- Must be 18 years of age or older
Benefits
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement