Foster a positive environment for work and professional growth.
Work as a team player within the GSC to address customer questions and technical issues.
Maintain or improve customer satisfaction through group and individual effort.
Perform base customer support activities as needed, including phone support & remote diagnostics, managing and prioritizing call records and workload.
Provide technical support for Ovation software & hardware products including peripherals and 3rd party package offerings.
Coordinate technical support processes and call escalation from EECR to NA, and between various support organizations.
Continually and proactively increase one’s technical capabilities, eventually establishing one or more area(s) of expertise.
Interface with Emerson Field Support Engineers, regional offices and expert resources as needed to resolve issues.
Maintain accurate documentation of all support, utilizing the SMS database and other tools.
Maintain Ovation product equipment, support labs, and group capital equipment.
Participate in rotational assignments to PWS Headquarters and to customer sites to build skills and support our installed base of customers.
Help to enhance the value of the Global Service Center by contributing towards additional group activities/tasks, developing new internal/external solutions, and assisting with training (as appropriate).

The position requires a Bachelor of Science Degree in Engineering (electrical, mechanical, electromechanical or related field).
The position requires an advanced level of English [B2] (additional languages are advantageous).
Possess advanced troubleshooting skills (i.e., diagnosing and resolving computer related issues).
The position requires good interpersonal skills and excellent oral and written communication skills in a formal environment.
The ability to work effectively with internal and external customers is essential.
Willingness to travel.
Willingness to work different shifts.
Experience with Ovation products and associated systems is a plus.
Knowledge in SCADA, Control Systems, PLC, Automated controls.

DCS Support Engineer

Key skills