Provide 2nd line ICT support for a range of ICT / hardware, applications, networks and systems
Design, test, implement new systems and technologies in a timely manner
Create and maintain documentation as it relates to system configuration, mapping and processes
Liaise with third party suppliers to ensure resolution to agreed SLA's and standards
Infrastructure life cycle management and capacity planning
Following a period of training and assessment, form part of the 24x7 duty rota (1 week in every 4 weeks)
Work within the framework and guidelines of ITIL processes and policies, ensuring alignment to best practice

Windows Operating Systems / Active Directory Administration
Microsoft security patching deployment to endpoints and Servers
Understanding of IT Infrastructure and Networking principles
Strong troubleshooting, problem solving and technical skills
Experience of working in a busy environment, ability to work under pressure and to tight deadlines
Good verbal and written communications
Problem solving skills
Ability to work independently or as an integral part of a team
Security Cleared to NPPV3 & SC Level (able to obtain OR already obtained)
Clean UK Driving License
Computer Aided Despatch (CAD) Systems knowledge and administration
Integrated Communication Control System (ICCS) Systems Knowledge and Administration
Fire Station End / GD92 / Mobile Data Terminal support
Azure and Office 365
Backup and DR Solutions
Manage Engine experience
Microsoft SCCM, InTune and Mobile Device Management
Experience of working within a service level driven environment

Essential vehicle
On-call / Standby salary uplift
26 days annual leave, plus 8 public holidays, and the option to buy or sell days annually
Company pension scheme
Access to the Flexible Benefits portal
A range of family friendly policies
Occupational health support and wellbeing Portal
Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

Senior ICT Engineer

Key skills