Call Center Registered Nurse / Respiratory Therapist

Role Overview

• To provide inbound or outbound non-promotional disease state related education and/or support to identified customers as directed by the client company
• To provide therapy education and support
• To collect, confirm and enter demographic data into the designated Client Relationship Management system (CRM) for program enrollment and program documentation, as required
• Maintaining excellent quality and provide superior customer service while adhering to program call guides, talking points, FAQs
• To use only approved materials provided by Inizio or by the client, without changing, copying, or distributing the information
• To attend and successfully complete all trainings, courses and related competency assessments per the program requirements within an appropriate standard and specified timeframe
• Complete all required administrative responsibilities within the deadlines required for the program, and Inizio Engage. e.g. computer updates, emails, and time reporting
• Attend local and national program meetings and/or conferences, as required and if possible
• Adhere to all company and client policies, procedures and training requirements
• Perform other reasonable duties as requested
• Must safeguard patient privacy and confidentiality in remote setting by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) including call monitoring of Inizio Engage staff to ensure they are adhering to this requirement set forth by US Department of Health and Human Services
• Return and maintain all company equipment and materials according to company instructions

Requirements

• Current U.S. Healthcare professional license (RN, RT)
• Associate degree/Bachelor’s/BSN or equivalent work-related experience
• Preferred minimum of 2 years of experience working in respiratory disease state or related field
• A highly motivated self-starter with a desire to update professional knowledge base regularly
• Competency with Call Center Telephone Technology
• Preferred Demonstrate effective and professional communication
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
• Demonstrable organizational skills and the ability to manage multiple tasks
• Ability to multitask while maintaining high attention to detail and accuracy
• Process excellence and ability to problem solve and be proactive
• Strong working knowledge of Microsoft Office, client-specific applications, and database systems
• Ability to join frequent meetings and calls without disruption or disconnecting

Benefits

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)