Provide exceptional customer service for large accounts.
Handle after-hours calls and bid work.
Conduct site visits, waste audits, and address safety concerns.
Manage highly transactional accounts.
Establish and maintain a high level of customer satisfaction.
Communicates to and works to resolve unique customer issues.
Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
Updates and secures customer service agreements.
Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree or High School Diploma or GED (accredited) and four (4) years of relevant work experience.
2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirements).
Significant knowledge of Microsoft Office applications, including Word, Excel and PowerPoint with substantial experience with web-based interactive systems.
Demonstrate exceptional presentation skills.

Program Manager, Key Accounts

Key skills